GENERAL BOOKING CONDITIONS
THE CONTRACT WITH THE TOURIST FOR ACCOMMODATION SERVICES

Contracting parties:
Teo Doi SRL (Hotel Onal) with registered office in Constanta, Zona Cazino, Zona A3, Terasa 15-16, Mamaia, registered under no. J13/5975/2004 at the Trade Register, with CUI 16323172, telephone +40 722 623 805, email receptie@onal.ro, hereinafter referred to as the Accommodation Unit,
and
The Traveller / Traveller’s representative (the holder of the reservation according to the payment and travel documents), hereinafter referred to as the Tourist (contract holder), have agreed to the conclusion of this contract.

I.Subject matter of the contract
It is the sale by the accommodation unit of the package of tourist services included in the voucher, treatment rest ticket, excursion ticket and issue of travel documents.
The contract comes into being when the services requested by the Tourist have been confirmed by the Accommodation Unit, i.e. the Tourist becomes aware of the services that have been confirmed on the basis of the pro forma invoice. The contract is effective only after the payment by the tourist of the deposit stated in the proforma invoice.

II. Price
1. The contract price is specified in the Accommodation Unit’s catalogues (website https://www.onal.ro/) and on the invoice and includes the services specified in the invoice and in the Accommodation Unit’s catalogues (website https://www.onal.ro/).
2. The advance payment is at least 20% of the price, or the amount stated in the proforma invoice.
3. The final payment will be made at least 15 calendar days before the beginning of the stay, unless otherwise specified on the proforma invoice.
4. The payment for domestic tourist services can also be paid with holiday vouchers.
5. Payment for tourist services shall be made in accordance with the provisions of GC no. 2/2018, its methodological rules and annexes. If the tourist cancels the tourist service package purchased with holiday vouchers, the accommodation unit may offer him/her a tourist service package at an initial value minus the cancellation fees according to the provisions of Chapter V, Art. 1 or higher than the one initially purchased with the payment of the price difference. According to GC no. 2/2018 in case of definitive cancellation of the tourist package by the tourist, the tourist accommodation unit cannot refund the tourist the holiday vouchers or their cash value.
6. Payment can be made by holiday card via the secure payment link sent in the email with the proforma invoice or can be requested later. The tourist assumes the correctness of the data entered at the time of payment. He/she is also directly responsible for the use of the holiday cards in accordance with the law. The accommodation unit assumes no responsibility for the way the tourist uses the holiday card.
7. The package of tourist services that can be purchased on the basis of holiday vouchers may include accommodation services (minimum and compulsory), public catering, transport, spa treatment, leisure with place of performance on the territory of Romania.

III. Rights and obligations of the accommodation unit
If the reservation is cancelled due to the exclusive fault of the Accommodation Unit, the Accommodation Unit has the obligation:
a) to offer the tourist suitable alternatives in order to continue the tourist stay without increasing the price, i.e. the tourist services offered must be of the same quality and quantity;
b) to refund the tourist the difference between the tourist services paid for and those actually provided during the tourist stay;
(c) if the tourist cannot be offered suitable alternatives, or does not accept them for good reason, compensate the tourist for the services not provided.

The accommodation unit is responsible for the proper fulfilment of the obligations undertaken by publishing offers and issuing travel documents, except in the following cases:
a) when the failure to fulfil or defective fulfilment of the obligations assumed is due to the tourist;
b) when the non-fulfilment of the obligations is due to force majeure or to circumstances that neither the Accommodation Unit nor the third party service providers could foresee or avoid (changes in timetable or itinerary, delays in transport traffic, etc.).

IV. Tourists’ rights and obligations
1. The tourist may assign the booked tourist services to a third person who fulfils all the conditions applicable to the contracted tourist service package, with the obligation to notify the accommodation unit in writing at least 15 days before the check-in date.
In this case, the accommodation cancels the initial reservation and makes a new reservation in the name of the new tourist. The tourist transferring his package and the transferee shall be jointly and severally liable for the payment of the price of the reservation and any additional costs incurred as a result of the transfer.
1.1. Tourist services paid for in full or in part with holiday vouchers may not be transferred.
2. In the case of rest and/or treatment stays with place of destination in Romania, the tourist is obliged to respect the schedule of services in Romania, i.e. in seaside resorts, accommodation is provided at 18:00 on the day of entry and ends at 12:00 on the day indicated on the voucher as the check-out date (or on the rest and/or treatment ticket);
3. In case the accommodation unit cancels the reservation or does not provide the services paid by the tourist, the tourist has the right to:
a) to accept at the same price another tourist service package of equivalent or higher quality proposed by the Accommodation Unit;
b) to accept a tourist service package of lower quality – proposed by the Accommodation Unit, with immediate refund of the price difference;
c) to be reimbursed in cash or in the form of a voucher, all amounts paid for cancelled or non-performed services.
d) if the tourist service package has been paid with holiday vouchers and the tourist does not accept the conditions of point a) of art. 3, the accommodation unit will not be able to refund any amount in cash or in vouchers, according to the provisions of OG no. 2/2018.

3.1. In all the cases mentioned in point 3 the tourist has the right to claim compensation from the accommodation unit for non-fulfilment of the provisions of the original contract, except in the following cases:
a) cancellation was due to force majeure (unforeseeable circumstances beyond the control of the person claiming and whose consequences could not be avoided despite all efforts, not including overbooking);
b) the cancellation was due to the fault of the tourist.
4. The tourist has the right to cancel at any time, in whole or in part, the reservation, and if the cancellation is attributable to him, he is obliged to compensate the accommodation unit for the damage caused to it, except in cases of force majeure defined by law (in this situation, the tourist is obliged to submit original documents issued by a State authority, confirming the state of force majeure in which the tourist found himself). If the tourist requests a change in the hotel, room structure, period of stay or any of the services, this is equivalent to the cancellation of the reservation, with the application of the cancellation fees present in Chapter V, art. 1 at the time, and making a new reservation.
5. The tourist is obliged to pay at the reception of the hotel unit the resort tax, the sanitation tax and other local taxes.
6. The tourist is obliged to present his/her identity documents and the issued travel document (voucher, rest and/or treatment ticket) at the reception of the hotel unit for the purpose of tourist services. In case the tourist benefits from rest and treatment tickets, he/she is obliged to present at the reception of the hotel unit the referral ticket from the family doctor.
7. In case of force majeure, when the tourist can no longer be provided with the paid tourist services, he has the right to request the refund of the paid amounts. The tourist can choose free of charge to reschedule the stay, maintaining the initial rate and conditions. The cash refund will be made within a maximum of 6 months from the date on which the stay was scheduled.

V. Waivers, costs, compensation
1. In the event that the tourist cancels the reservation through no fault of his/her own, the cancellation fees applicable shall be as set out below. These are only valid if no other cancellation fees are specified on the proforma invoice.
a) Accommodation unit commission (20% of the total value of the booked services) and related VAT, if the cancellation is made more than 15 calendar days before the start date of the stay;
If the payment was made partially or entirely with holiday vouchers, the cancellation fees will be deducted first from the amount paid with holiday vouchers. If the cancellation fee is higher than the amount paid with holiday vouchers, the difference exceeding the value of the holiday vouchers will be deducted from the amount paid with other payment instruments If the value of the holiday vouchers is higher than the value of the cancellation fee, the difference will not be refunded either in vouchers or in cash if the tourist does not want another tourist service. If there is a wish to purchase another tourist service for a later period, the difference between the value of the holiday vouchers and the value of the cancellation fee will be used for this new service. The deadline for the tourist to request the new package of tourist services is a maximum of 2 months after the initial tourist service has been cancelled. If the tourist does not express his/her choice within this period, the tourist accommodation cannot offer him/her any further tourist service package. If the payment of the reservation was made through the payment by instalments programme, the cancellation fee is 25% and the related VAT, if the cancellation is made more than 15 calendar days before the start of the stay. Payment in instalments includes any transaction made through the links sent and processed by our partners Netopia, where payment in instalments was chosen.
b) 100% of the package price, if the cancellation is made 15 calendar days or less before the start date of the stay.
c) 100% of the price of the tourist service package, if the tourist has purchased the tourist service package under the “Early Booking” programme, regardless of the date on which the tourist requests cancellation.
d) 100% of the price of the tourist service package, if the tourist has purchased the tourist service package on the basis of special offers (May 1st, Easter, Christmas, A week at the seaside, Last minute offer, Litoral for all, Black Friday, Secret offer, etc.) regardless of the date on which the tourist requests the cancellation.

Reservations with free cancellation offer (which have the specification on the voucher) are exempted from Chapter V, Point 1, letter b, under the following cumulative conditions:
 reservation can be cancelled up to 15 days before check-in;
 the amount will be charged as a deposit for a reservation with a value at least equal to the cancelled reservation;
 the reservation must be paid in full.

Holiday vouchers in physical format can be returned to the tourist by the Tourist Accommodation Unit, in case of definitive cancellation of the tourist service package, only if they have not been sent to the voucher issuer according to the legal procedure established by GD no. 215/2009 for the approval of the Methodological Norms for the granting of holiday vouchers. If the vouchers have been sent to the voucher issuer, they cannot be recovered and the reservation cannot be cancelled. In the case of payment with holiday vouchers in card format, the amounts paid with these vouchers are considered to have been sent to the card issuer at the time of payment, these amounts cannot be recovered and the booking cannot be cancelled.

2. If the tourist who has contracted a package of tourist services with the accommodation unit and has paid a deposit does not show up within the time specified in the proforma invoice to pay the related instalments or the remaining payment, the accommodation unit has the right to cancel the reservations made for the benefit of the tourist, with full retention of the amounts paid by the tourist up to that date. The payment is considered to be received when it appears in the bank statements of Teo Doi SRL (Hotel Onal).
3. The tourist must send a written request to cancel the package of tourist services, from Monday to Friday between 09:00 and 17:00, to the email address rezervari@onal.ro, or directly to the accommodation establishment. Otherwise, the cancellation request will not be considered.
Any waiver request sent on Saturday or Sunday, or after 17:00 during the week, will be registered with the date of the next working day.
4. The accommodation unit will grant compensation according to the degree of non-compliance.

VI. Complaints
1. If the tourist is dissatisfied with the tourist services received, he/she must make a clear and explicit complaint in writing on the spot about the deficiencies observed in relation to the tourist service package contracted, to be sent promptly to the tourist service provider (hotel management, restaurant).
2. The tourist service provider shall act immediately to resolve the complaint. If the complaint is not resolved or is only partially resolved, the tourist shall submit a written complaint to the accommodation establishment within a maximum of 5 calendar days after the end of the stay, and the accommodation establishment shall notify the tourist of the compensation due within a maximum of 45 calendar days.

VII. Alternative Dispute Resolution (SAL) procedure
1. Alternative Dispute Resolution (SAL) is an alternative mechanism to the court system, whereby consumers are offered the opportunity to resolve disputes they may have with traders when faced with a problem related to the purchase of a product or service.
Thus, complaints against traders are submitted voluntarily by consumers, by post or by electronic means of communication, to be resolved in an independent, impartial, transparent, fast and fair way.
2. The Alternative Dispute Resolution Directorate (SAL Directorate) of the National Authority for Consumer Protection (ANPC) has the competence to solve alternatively national and cross-border disputes arising from sales contracts or service contracts concluded with a trader operating in Romania, in the sectors of activity in which ANPC is competent.
3. The SAL application, the list of SAL advisers, the SAL procedure, and the applicable legislation can be consulted here – ANPC – Consumer Protection Authority.
4. For alternative dispute resolution, for cross-border customers, the following addresses can be accessed: SOL Platform (Online Dispute Resolution | European Commission), DG Justice and Consumers website, SAL/SOL section).

VIII. The contract documents are annexed to the contract and are as follows:
a) the voucher, the rest-treatment ticket, the excursion ticket, the order form, as appropriate;
b) the tourist programme, in the case of tourist activities;
c) the accommodation unit’s catalogues/offers/website https://www.onal.ro/

IX. Final provisions
1. This contract shall be deemed to be accepted by both parties upon full or partial payment by the tourist for the tourist services ordered.
2. The marketing of tourist service packages shall be carried out in accordance with the provisions of this contract and in compliance with the provisions of GC no. 2/2018.
3. The contract may also be presented in the form of a catalogue, leaflet or other written document, if the tourist is informed about it and if the document contains the information stipulated in GC no. 2/2018.

OTHER SPECIFICATIONS
In general, on the Romanian coast, the entries and exits are made according to the following schedule:
Check-in time 15:00
Check-out time 11:00
These are the general booking conditions. We may have other conditions, therefore please check carefully these conditions published on the presentation page of the accommodation unit before sending your reservation. The accommodation unit will also periodically make special offers which are subject to different rules and conditions.

The identification data of the company are: Teo Doi SRL (Hotel Onal) with registered office in Constanta, Zona Cazino, Zona A3, Terrace 15-16, Mamaia, registered under no. J13/5975/2004 at the Trade Register, with CUI 16323172., phone +40 722 623 805, email receptie@onal.ro